Shipping policy

Studio Tommy Shipping Policy

At Studio Tommy, we are committed to ensuring that your order reaches you in a timely and secure manner. Please read our shipping policy below for details on delivery methods, estimated timescales, and important information regarding your order.

UK Shipping

For all orders within the United Kingdom, we use Royal Mail 1st Class or Royal Mail 2nd Class depending on the selected option at checkout.

  • Royal Mail 1st Class – Typically arrives within 1-2 working days after dispatch. This service is not tracked but provides fast and reliable delivery.

  • Royal Mail 2nd Class – Typically arrives within 2-4 working days after dispatch. This is a cost-effective service but is also untracked.

Once your order has been dispatched, you will receive a confirmation email. Please allow up to 5 working days for delivery before contacting us regarding a missing order.

European & International Shipping

For all orders outside the UK, including Europe and the rest of the world, we use Royal Mail Tracked services to ensure your order is delivered safely and can be monitored throughout its journey.

  • Europe (Royal Mail Tracked) – Estimated delivery time is 5-10 working days after dispatch. This service includes tracking, so you can monitor your parcel’s progress.

  • International (Royal Mail Tracked) – Estimated delivery time is 7-14 working days after dispatch. This service includes tracking for added security.

Once your order has been shipped, you will receive a tracking number via email, allowing you to check the status of your delivery.

Processing & Dispatch Times

  • All orders are processed within 1-3 working days after payment has been received.

  • Orders placed on weekends or bank holidays will be processed on the next working day.

  • During peak times (e.g., holiday seasons, promotional periods), dispatch times may be slightly extended.

Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the recipient and will vary depending on the destination country.

  • Studio Tommy is not responsible for any delays caused by customs clearance procedures.

Lost or Delayed Orders

  • If your order has not arrived within the expected timeframe, please check your tracking information (if applicable) and allow a few extra days for unexpected postal delays.

  • If your order is lost in transit, please contact us at [insert contact email] so we can assist in resolving the issue.

  • For UK orders sent via Royal Mail 1st or 2nd Class, we are unable to provide tracking information, but we will do our best to help if your parcel is delayed.

Incorrect Address & Failed Deliveries

  • Please ensure your shipping address is correct before placing your order. Studio Tommy is not responsible for orders sent to incorrect addresses provided at checkout.

  • If an order is returned to us due to an incorrect address or failed delivery attempts, the customer will be responsible for the cost of re-shipping.

Contact Us

If you have any questions about our shipping policy or need further assistance, please contact us at info@studiotommy.co.uk.